Bulu creates Private Label Subscription Boxes for large retail brands like BuzzFeed, Crayola and Disney. We also have our own Subscription Box called Bulu Box. Our core focus is building Subscription Box programs for other companies. We believe that our programs can be a win for all parties involved by building a large, fast-growing, recurring revenue stream. We believe that health-minded individuals make enjoyable team members. We like to empower our employees because we trust you. And we believe that it’s okay to screw up as long as you fess up (and learn from it).
We'll pay you competitively, even when you're on vacation. We're known to take a mid-afternoon break for a quick spin class. And you can bring Fido to the office! Interested? Good. Check out our available positions below.
Customer Experience agent
We’re looking for a fearless individual with a passion for first class customer service, aptitude for problem-solving, top-notch communication skills, and positivity from here to Mars. If this describes you, you may be our next Customer Experience Agent!
At Bulu, we pride ourselves on building the best Private Label Subscription Box programs for world-renowned brands like Disney, BuzzFeed, and Crayola. As a Customer Experience Agent, you’ll interface directly with customers for these programs via phone, email and chat, providing support, troubleshooting and helpful information. Bulu perks? You’ll enjoy flexible vacation, no dress code, health benefits, helpful coworkers and a competitive salary!
You have at least 1 year of experience in customer service. (Email or phone support experience is a plus.)
You have a basic level of computer competency and the ability to learn new software quickly. Experience with CRM (Customer Relationship Management) systems is preferred.
You are a confident communicator with excellent written and verbal communication skills who excels at sharing solutions via phone and email.
You are a service-minded individual who is positive and empathetic in high-pressure situations.
You are a natural problem solver who will take ownership of finding a solution for the customer from beginning to end.
You are self-motivated and focused, yet have the ability to adapt to change quickly.
You are available from 8 am to 5 pm Monday through Friday, and have the flexibility to work part-time on select holidays and weekends.
Go the extra mile: You’ll take any step necessary to provide First Class service in resolving customer questions and requests via email, phone and chat for Bulu Private Label Subscription Box programs like Lunarly, the Disney Princess Enchanted Collection, and Bulu Box.
Be the first line of defense: You’ll be the first to know when customers love something (or when they don’t.) Beyond providing positive solutions to customers, you will work with your Bulu Crew teammates to improve the customer experience via product suggestions and providing accurate reporting and process documentation.
Meet response times and resolution standards as outlined by service level agreements.
Exemplify Bulu core values in everything you do:
Fearless - Do what's right not what's easy. Believe in your team. Believe in yourself.
Foundership - Talk, think and treat Bulu like it's yours because it is.
First Class - Always go above and beyond. Respect your team. Respect yourself.
Fire the Assholes - Being friendly or being an asshole is a choice. Life’s too short to work with assholes, so we don’t.
We’re looking for a fearless individual with a passion for building digital solutions that give consumers world-class experiences. If this describes you, you may be our next Software Developer!
At Bulu, we pride ourselves on building the best Private Label Subscription Box programs for world-renowned brands like Disney, BuzzFeed, and Crayola. As a Software Developer, you’ll help our partners get their subscription box programs off the ground by building subscription box websites using the Shopify platform as a front-end and our proprietary logistics software as a back-end.
Bulu perks? You’ll enjoy flexible vacation, no dress code, health benefits, Bulu swag, helpful coworkers and a competitive salary!
Front-end development - You’ll be accountable for implementing front-end designs for our subscription box program websites from mockups by modifying our Shopify theme with html/css/bootstrap.
Back-end development - You’ll be accountable for implementing the back-end functionality that our subscription box program websites need such as making sure orders are fulfilled properly, allowing users to send gift subscriptions, skip boxes, etc.
Agile processes- You’ll be accountable for helping the group adhere to agile processes in order to increase our level of predictability and productivity.
Systems Development - You’ll be accountable for helping us develop systems and best-practices that will allow us to scale at a high rate of efficiency.
Exemplify Bulu core values in everything you do:
Fearless - Consistently push yourself forward and drive to be better and achieve more.
Foundership - Talk, think and treat Bulu like it's yours. Because it is.
First Class - Good enough isn’t good enough on our team. We don’t settle for second rate.
Fire the Assholes - Choose to approach each day and each task with a friendly, positive attitude.
You have at least 2 years of experience as a software developer.
You have an eye for software architecture, knowing how to build something correctly from the beginning to avoid problems down the road.
You are a problem-solver who is positive and resourceful in high-pressure situations.
You are self-motivated and focused, yet have the ability to quickly adapt to change.
You are flexible, understanding that things move quickly in a rapidly-growing company.
Please be aware that certain positions may require a criminal history background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To apply for any open position, please email your resume to Mariah Nimmich at Mariah@BuluGroup.com.