CAREERS

 
 

Bulu creates Private Label Subscription Boxes for large retail brands like BuzzFeed, Crayola and Disney. We also have our own Subscription Box called Bulu Box. Our core focus is building Subscription Box programs for other companies. We believe that our programs can be a win for all parties involved by building a large, fast-growing, recurring revenue stream. We believe that health-minded individuals make enjoyable team members. We like to empower our employees because we trust you. And we believe that it’s okay to screw up as long as you fess up (and learn from it).

We'll pay you competitively, even when you're on vacation. We're known to take a mid-afternoon break for a quick spin class. And you can bring Fido to the office! Interested? Good. Check out our available positions below. 

 

OPEN POSITIONS

 

Customer Experience agent

We’re looking for a fearless individual with a passion for first class customer service, aptitude for problem-solving, top-notch communication skills, and positivity from here to Mars. If this describes you, you may be our next Customer Experience Agent!

At Bulu, we pride ourselves on building the best Private Label Subscription Box programs for world-renowned brands like Disney, BuzzFeed, and Crayola. As a Customer Experience Agent, you’ll interface directly with customers for these programs via phone, email and chat, providing support, troubleshooting and helpful information. Bulu perks? You’ll enjoy flexible vacation, no dress code, health benefits, helpful coworkers and a competitive salary!

Requirements:

  • You have at least 1 year of experience in customer service. (Email or phone support experience is a plus.)

  • You have a basic level of computer competency and the ability to learn new software quickly. Experience with CRM (Customer Relationship Management) systems is preferred.

  • You are a confident communicator with excellent written and verbal communication skills who excels at sharing solutions via phone and email.

  • You are a service-minded individual who is positive and empathetic in high-pressure situations.

  • You are a natural problem solver who will take ownership of finding a solution for the customer from beginning to end.

  • You are self-motivated and focused, yet have the ability to adapt to change quickly.

  • You are available from 8 am to 5 pm Monday through Friday, and have the flexibility to work part-time on select holidays and weekends.

Responsibilities:

  • Go the extra mile: You’ll take any step necessary to provide First Class service in resolving customer questions and requests via email, phone and chat for Bulu Private Label Subscription Box programs like Lunarly, the Disney Princess Enchanted Collection, and Bulu Box.

  • Be the first line of defense: You’ll be the first to know when customers love something (or when they don’t.) Beyond providing positive solutions to customers, you will work with your Bulu Crew teammates to improve the customer experience via product suggestions and providing accurate reporting and process documentation.

  • Meet response times and resolution standards as outlined by service level agreements.

  • Exemplify Bulu core values in everything you do:

    • Fearless - Do what's right not what's easy. Believe in your team. Believe in yourself.

    • Foundership - Talk, think and treat Bulu like it's yours because it is.

    • First Class - Always go above and beyond. Respect your team. Respect yourself.

    • Fire the Assholes - Being friendly or being an asshole is a choice. Life’s too short to work with assholes, so we don’t.

SENIOR PROJECT MANAGER

At Bulu, we pride ourselves on building the best Private Label Subscription Box programs for world-renowned brands like Disney, BuzzFeed, and Crayola.

As a Senior Project Manager at Bulu you’ll focus on launching new Subscription Box programs for big brands. You’ll also manage exciting projects such as bringing subscription boxes into bricks & mortar retailers or expanding a Subscription Box site into a full-blown online marketplace. If you are a fearless individual with a passion for planning, an aptitude for problem-solving and top-notch communication skills then you may be our next Senior Project Manager!

Bulu perks? You’ll enjoy flexible vacation, no dress code, health benefits, and the most helpful and friendly coworkers on the planet!

Requirements:

  • You have at least 5 years of experience in project management.

  • You are a certified project manager (PMP or equivalent).

  • You have top-notch client-facing and internal communication skills. You are a confident communicator known for being thorough, yet concise, in both written and verbal deliveries.

  • You are a natural problem solver who will take ownership of finding a 5-Way Win (for our customers, our partners, our employees, our owners and our community).

  • You have strong organizational skills including attention to detail and multitasking.

  • You have a knack for process; whether you are creating it, managing it or improving it.

Responsibilities:

  • Scope of Work: Collaborate with the client and/or New Business team to define the goals and deliverables for each project. Accurately estimate time and financial requirements for each project to define its scope. Effectively communicate the SOW to your client and your teammates. Ensure all work is within the original SOW and create Change Orders as needed.

  • Create Plans: Determine what resources are available, what funds are needed and devise a feasible plan to execute the project. At Bulu, this usually means that you create a Project Charter, a Box Model (a financial model and/or budget), a Timeline and an Asana project.

  • Execute & Report on Plans: Monitor the project closely to ensure it is on time, on budget and meeting client expectations. Collaborate with various Bulu departments to ensure resource availability and allocation for each service we provide. Lead quality assurance to ensure everything we deliver is First Class.

  • Lead, Manage and Hold Your Team Accountable: Assign tasks and deadlines and meet regularly with your teammates to ensure the project is on track. Monitor and report on project progress regularly. Hold weekly (sometimes even daily!) status meetings with the client and other project stakeholders.

  • Exemplify Bulu core values in everything you do:

    • Fearless - Do what's right not what's easy. Believe in your team. Believe in yourself.

    • Foundership - Talk, think and treat Bulu like it's yours because it is.

    • First Class - Always go above and beyond. Respect your team. Respect yourself.

    • Fire the Assholes - Being friendly or being an asshole is a choice. Life’s too short to work with assholes, so we don’t.

Software developer

We’re looking for a fearless individual with a passion for building digital solutions that give consumers world-class experiences.  If this describes you, you may be our next Software Developer!

At Bulu, we pride ourselves on building the best Private Label Subscription Box programs for world-renowned brands like Disney, BuzzFeed, and Crayola. As a Software Developer, you’ll help our partners get their subscription box programs off the ground by building subscription box websites using the Shopify platform as a front-end and our proprietary logistics software as a back-end.

Bulu perks? You’ll enjoy flexible vacation, no dress code, health benefits, Bulu swag, helpful coworkers and a competitive salary!

Responsibilities

  • Front-end development - You’ll be accountable for implementing front-end designs for our subscription box program websites from mockups by modifying our Shopify theme with html/css/bootstrap.

  • Back-end development - You’ll be accountable for implementing the back-end functionality that our subscription box program websites need such as making sure orders are fulfilled properly, allowing users to send gift subscriptions, skip boxes, etc.

  • Agile processes- You’ll be accountable for helping the group adhere to agile processes in order to increase our level of predictability and productivity.

  • Systems Development - You’ll be accountable for helping us develop systems and best-practices that will allow us to scale at a high rate of efficiency.

  • Exemplify Bulu core values in everything you do:

    • Fearless - Consistently push yourself forward and drive to be better and achieve more.

    • Foundership - Talk, think and treat Bulu like it's yours. Because it is.

    • First Class - Good enough isn’t good enough on our team. We don’t settle for second rate.

    • Fire the Assholes - Choose to approach each day and each task with a friendly, positive attitude.

Requirements

  • You have at least 2 years of experience as a software developer.

  • You are competent in the software languages we use most including Python, Javascript, HTML, and CSS/SCSS. Experience with frameworks such as Django, Knockout, jQuery, and Bootstrap is a plus. Shopify, AWS, dev ops and Agile/Scrum experience is also a plus.

  • You have an eye for software architecture, knowing how to build something correctly from the beginning to avoid problems down the road.

  • You are a problem-solver who is positive and resourceful in high-pressure situations.

  • You are self-motivated and focused, yet have the ability to quickly adapt to change.

  • You are flexible, understanding that things move quickly in a rapidly-growing company.

 

Please be aware that certain positions may require a criminal history background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply for any open position, please email your resume to Mariah Nimmich at Mariah@BuluGroup.com.